Wellbeing & Family Support


During these uncertain times, we understand that it can be very daunting and worrying for you and your family.  The Covid-19 pandemic has put huge additional pressure on families and as a school we want to support our community in any way that we can. 

A strong, stable and loving family network provides a foundation for all family members to flourish and fulfil their potential. 

However, many families will face difficulties at some time and some have multiple complex needs. We know that these families often have poor outcomes in health, social interaction and educational attainment. 

Our pastoral team are here to support you and can offer a variety of support and advice, including signposting to other services or agencies that could help.  This could include parenting support, managing children's behaviours, divorce and separation, housing issues, debt, mental health and emotional wellbeing, domestic abuse and many more.  

Our Pastoral Team

Learning and Equalities Champion & Leader of Extended Services : Steve Crosthwaite

Family Support Worker: Charlotte Young

SENDCo & Thrive Champion: Leanne Pearson

The Pastoral Team can be contacted through the school office, or by filling in the contact form below.  Your message will be allocated to the most appropriate member of staff, who will get back to you as soon as possible.


If you are concerned about the immediate safety of yourself or others call 999.

If you think a child or young person is at risk, being abused or neglected, contact Newcastle Children's Social Care team on 0191 2772500.

Friends of Hotspur Family Fund

The Covid-19 pandemic has resulted in lots of additional pressures on family life, particularly some of the financial implications that lockdown restrictions have created; changes to working arrangements, redundancy and additional time with children at home. 

We have created the Family Fund to assist families who need a helping hand when it matters the most.

Please click on the Family Fund logo (right) to find out more. 


Pastoral Support Contact Form

Hotspur is a Carer Friendly School!

If you are a carer let us know how we can help.

Do you look after  who look after someone that has an illness, disability, mental health illness or addiction that couldn’t manage without your support? If the answer is YES you are a carer! Visit https://carers.org/about-caring/about-caring to read more about the definition of a carer.

In our school we know that many of our pupils may have a caring role for a parent who is unwell, parents may also be carers for family members or friends. We understand that this can be challenging and we are here to ensure that you have access to appropriate support when you need it.


If you/your child has caring responsibilities please let us know! Even if you feel that you don’t currently need support. By letting us know about a caring role we can:

  • Put you in touch with local charities including www.newcastlecarers.org.uk Newcastle Carers provide information, advice, grants, group activities and much more for carers of all ages including young carers.
  • Talk about any support needs you might have as a family e.g. if your child may be late due to caring responsibilities
  • Check in with you regularly to see if you need any support from school


We are committed to supporting carers of all ages, please contact a member o of pastoral team to discuss any caring responsibilities, we are hear to listen. You can also contact Newcastle Carers direct on 0191 2755060.


Lots of us have felt worried about the coronavirus pandemic, and everyone will feel differently about the changes to lockdown restrictions.

If someone’s feeling anxious or worried, you don’t need to be an expert on mental health to support them. Think about using Time to Change's three top tips:

1) Check in

If someone doesn’t feel ready to meet face-to-face, picking up the phone, having a video call, starting a group chat or messaging someone on social media lets them know you are there to talk and ready to listen.

2) Listen and reflect

Whether you have a mental health problem or not, this will be a challenging time for our mental health and wellbeing. If someone opens up to you, remember that you don't need to fix things or offer advice. Often just listening, and showing you take them seriously, can help someone to manage.

3) Ask questions  

Ask how people are managing, and ask again if you're worried they aren't sharing the full picture. Asking again, with interest, can help someone to open up and explore what they're feeling.

If you are in need of mental health advice in relation to Covid-19,  Mind operate a helpline that provides an information and signposting service - 0300 123 3393.  The Minds and Time to Change websites (click on the links to the right) both have further information and advice.

Covid-19 Resources and Advice

Knowing what to do if someone in your family displays Covid-19 symptoms can be confusing and worrying.  Please see the flowchart below to guide you through the process.

Self-isolating is an uncommon experience for many of us.  Newcastle City Council have created a welfare checklist (see below) to help you think about what you may need during this time. 

Home-Start is a community network of trained volunteers and expert support, helping families with young children through their challenging times. Their website has lots of useful information on how to manage family life during the pandemic, from implementing routines to managing children's emotions.  The link (on the right) will take you to their website.