Hotspur Primary School

Mowbray Street, Heaton, Newcastle Upon Tyne, Tyne And Wear, NE6 5PA

0191 276 2762

Family Wellbeing & Support


To be updated soon.


If you are concerned about the immediate safety of yourself or others call 999.

If you think a child or young person is at risk, being abused or neglected, contact Newcastle Children's Social Care team on 0191 2772500.


Useful advice & resources to support families:


Lots of us have felt worried about the coronavirus pandemic, and everyone will feel differently about the changes to lockdown restrictions.

If someone’s feeling anxious or worried, you don’t need to be an expert on mental health to support them. Think about using Time to Change's three top tips:

1) Check in

If someone doesn’t feel ready to meet face-to-face, picking up the phone, having a video call, starting a group chat or messaging someone on social media lets them know you are there to talk and ready to listen.

2) Listen and reflect

Whether you have a mental health problem or not, this will be a challenging time for our mental health and wellbeing. If someone opens up to you, remember that you don't need to fix things or offer advice. Often just listening, and showing you take them seriously, can help someone to manage.

3) Ask questions  

Ask how people are managing, and ask again if you're worried they aren't sharing the full picture. Asking again, with interest, can help someone to open up and explore what they're feeling.

If you are in need of mental health advice in relation to Covid-19,  Mind operate a helpline that provides an information and signposting service - 0300 123 3393.  The Minds and Time to Change websites (click on the links to the right) both have further information and advice.

Covid-19 Resources and Advice

Knowing what to do if someone in your family displays Covid-19 symptoms can be confusing and worrying.  Please see the flowchart below to guide you through the process.

Self-isolating is an uncommon experience for many of us.  Newcastle City Council have created a welfare checklist (see below) to help you think about what you may need during this time. 

Home-Start is a community network of trained volunteers and expert support, helping families with young children through their challenging times. Their website has lots of useful information on how to manage family life during the pandemic, from implementing routines to managing children's emotions.  The link (on the right) will take you to their website.